We have a strict no refund policy for all our products due to many of our items being custom made but do allow for exchanges or store credit.
We welcome exchanges on all merchandise for store credit or replacements. Our policy lasts 99 days for retail items. If 99 days have gone by since your purchase, unfortunately, we can’t offer you store credit or exchange.
Note: Shipping, handling, and insurance are non-refundable, and the customer is responsible for the returning label cost if the item is needed to be returned for an exchange.
Additional non-returnable items:
Downloadable software products
To complete your exchange, we require a receipt or proof of purchase. If your item is damaged, please send an image to email@example.com and we will begin the exchange process with you to replace your damaged item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or store credit.
If you are approved, then your exchange or store credit will be processed, and a notification will automatically be sent to you.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your exchange. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send an exchange to the gift giver and he will find out about your exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.